Find answers to common questions about our products and services
What products does TAMBA Creation offer?
We specialize in premium copper utensils with a modern touch – including copper bottles, jugs, glasses, and lifestyle essentials designed for everyday use and gifting.
Are your products made of pure copper?
Yes, all TAMBA Creation products are crafted from high-quality, food-grade pure copper, ensuring authenticity, durability, and health benefits.
What are the health benefits of drinking water from a copper vessel?
According to Ayurveda, storing water in a copper vessel can help balance the three doshas (Vata, Pitta, Kapha). Copper-enriched water may support digestion, improve immunity, and promote overall wellness.
How should I clean my copper bottle/utensil?
Do not use a dishwasher. Rinse with normal water after use. To remove tarnish, mix lemon juice (or vinegar) with salt and rub gently, then wash thoroughly. Avoid strong detergents and scrubbers.
Why does copper change color over time?
Copper naturally develops a patina (tarnish) when exposed to air and moisture. This is normal and doesn't affect the quality or safety of the product. Regular cleaning will maintain its shine.
Our Policies
Customer Support Policy
At TAMBA Creation, customer satisfaction is our top priority.
Support Channels: Email: support@tambacreation.com | WhatsApp/Call: +91-XXXXXXXXXX
Availability: Monday – Saturday, 10:00 AM – 7:00 PM (IST)
Response Time: 24–48 hours
Support Covers: Order queries, product care, returns/exchanges, bulk & corporate orders
Escalations: Unresolved issues can be emailed to care@tambacreation.com
Shipping Policy
We ensure safe and timely delivery of all our copper products.
Processing Time: 24–48 hours (excluding Sundays & public holidays)
Domestic Shipping: 3–7 business days | Free above ₹999 | COD in select locations
International Shipping: 10–15 business days | Charges calculated at checkout | Duties & taxes borne by customer
Order Tracking: Tracking link shared via SMS/Email/WhatsApp
Return & Exchange Policy
We want you to be completely satisfied with your copper products.
Since our products are handcrafted, we do not accept returns for reasons of personal preference if the product matches the description and quality.
Exchanges are allowed only for defective or damaged products, reported within 2 days of delivery with proof.
Refunds (if applicable) are processed within 5–7 business days after we receive the returned product.
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